24H Virtual Services Comparison
24H Virtual's four core services form a progressive ladder from basic message capture to full administrative support, tailored for SMBs and home services. Message Assistant handles simple inquiries, Virtual Receptionist adds professional call flows, Virtual Secretary enables CRM-driven operations, and Virtual Assistants provide dedicated task execution.
Feature | Message Assistant | Virtual Receptionist | Virtual Secretary | Virtual Assistants |
|---|---|---|---|---|
Primary Focus | Basic message taking | Professional call answering & transfers | CRM-integrated phone & admin management | Dedicated custom tasks & workflows |
Max Caller Details/Questions | 5 (Name, phone, email, call purpose, anything else) | Up to 10 details | Unlimited | Task-based (not call-limited) |
Call Scripts | Standard | Customized | Customized | N/A (task-focused) |
Call Flow | Standard (basic questions only) | Customized with advanced options | Customized with full complexity | N/A |
Live Call Answering | Yes (message relay) | Yes (detailed handling) | Yes (full operations) | Optional |
Message Delivery | Instant email | Instant email + detailed notes | Email + CRM logging | As specified |
Cold/Warm Transfers | No | Yes | Yes | N/A |
Lead Qualification | Basic | Yes | Advanced (CRM-backed) | Customer follow-ups |
Appointment Scheduling | No | No | Yes (client software) | Yes (calendar management) |
CRM Integration | No | No | Yes (full login & training) | Process support |
Calendar Management | No | No | Yes | Yes |
Email Triage/Data Entry | No | No | Yes | Yes |
Research/Projects | No | No | Basic admin | Full capability |
Custom Workflows | No | Limited call flows | CRM workflows | Fully custom |
Multilingual Support | Basic | French/Spanish (set hours) | French/Spanish + CRM | As needed |
24/7 Availability | On request | On request | On request | Flexible hours |
Ideal For | Startups, overflow calls | Service businesses (HVAC, plumbing) | Process-heavy operations | Strategic admin needs |
Starting Price | $89/mo | $149/mo | $199/mo | $999+/mo (part-time) |
Service Progression Guide
Message Assistant (Entry-Level)
Perfect for businesses testing virtual support or handling simple after-hours inquiries.
Core Use Case: "Take message → email 5 details → done."
Limitations: No transfers, no complex flows, basic questions only.
Best Customers: Solo operators, very small SMBs avoiding missed calls.
Virtual Receptionist (Professional Tier)
Steps up to branded, proactive call handling without back-office complexity.
Key Upgrades: Custom scripts, transfers, up to 10 details, call flow creation.
Sweet Spot: Service companies needing to qualify leads and book verbally.
Limitations: No CRM login, no scheduling software access.
Virtual Secretary (Enterprise Operations)
Full phone + admin solution for integrated business systems.
Key Upgrades: CRM integration (login, training), unlimited details, scheduling, calendar sync.
Sweet Spot: Growing service businesses with existing CRM/workflows.
Power Features: Agents learn your software, handle webforms, complex call flows.
Virtual Assistants (Dedicated Support)
Beyond calls—strategic partner for admin, research, and projects.
Key Differentiator: Fixed hours commitment, full task flexibility.
Sweet Spot: Businesses offloading research, outreach, onboarding.
Scales By: Location (Offshore/Nearshore/Onshore) and specialization.
Decision Framework
Business Stage | Recommended Service | Why |
|---|---|---|
Survival Mode (test waters) | Message Assistant | Lowest cost, instant setup, covers basics |
Growth Mode (win more jobs) | Virtual Receptionist | Lead qualification + professional presence |
Scale Mode (streamline ops) | Virtual Secretary | CRM automation eliminates manual work |
Strategic Mode (focus on revenue) | Virtual Assistants | Delegate non-core tasks entirely |
Coverage & Scalability
All Services Include:
Virtual 7 coverage (Mon-Sun, all time zones, 14-hour daily standard)
Professional agents, waived setup fees
Minute-based scaling (50 → 5000+ minutes/mo)
Upgrade Path: Start with Message Assistant → add features → CRM integration → dedicated VA. Each tier builds on the last, preserving your custom scripts and number setup.