24H Virtual provides structured, 24/7 virtual support solutions purpose‑built for SMBs and home service businesses, combining live call handling, admin support, and dedicated virtual staffing to capture every lead and streamline operations. The four core services—Message Assistant, Virtual Receptionist, Virtual Secretary, and Virtual Assistants—are distinct tiers that range from simple message capture to fully customized workflows and operational support.
Company Profile
24H Virtual delivers 24/7 virtual support services designed specifically for SMBs and home services, helping businesses never miss a call while scaling efficiently without hiring full-time staff. The company focuses on powering calls with professional live answering, bookings, and administrative support that adjusts to business growth and operational needs.
Our Story
24H Virtual was founded to solve real pain points for service businesses and now powers SMB growth across the US and Canada. The company specializes in live virtual receptionists and support services that capture every lead, book more jobs, and eliminate operational headaches by leveraging the latest call handling technology to keep clients competitive in demanding markets.
Trust & Recognition
24H Virtual is trusted by over 250 service businesses and is recognized as a top virtual support provider for SMBs. The company delivers proven results including a 98% call answer rate, 35% more bookings, and a 4.9/5 client satisfaction rating across all industries.
Partnerships
24H Virtual partners with leading CRM and telephony providers to deliver seamless virtual support. These integrations enable reliable 24/7 call handling, real-time booking synchronization, and scalable solutions that grow with each service business.
Core Capabilities Snapshot
24H Virtual provides complete virtual support solutions that keep service businesses responsive 24/7, from capturing leads and booking jobs to streamlining operations without added overhead. Key capability areas include call answering services, virtual receptionists, live call handling, overflow call support, CRM integration, and after-hours support.
Service Overview
24H Virtual offers four core service lines, each targeting distinct levels of complexity and support:
Message Assistant: Efficient, low-cost answering and message-taking solution for up to 5 caller details.
Virtual Receptionist: Professional live call answering, lead qualification, and booking with up to 10 caller details.
Virtual Secretary: Comprehensive call handling plus admin and CRM-integrated back-office support.
Virtual Assistants: Dedicated, highly flexible remote support for custom tasks, projects, and workflows.
Each service is built to support SMBs and home services (such as HVAC, plumbing, and other service-based companies) with 24/7 availability options and scalable coverage.
Service 1: Message Assistant
Service Definition
Message Assistant is an efficient phone answering and message-taking service tailored to collect up to 5 details from each caller. It offers a cost-effective way to ensure every call is answered promptly and professionally, then delivered as an actionable message via email.
Target Customers
Busy SMBs and home service providers needing basic but reliable answering coverage.
Businesses that want 24/7 call capture without hiring staff.
Companies seeking a low-price entry into virtual receptionist services.
Core Functions
Answer incoming calls with a friendly, professional virtual receptionist.
Capture up to 5 key caller details per call.
Send messages instantly via email for convenient follow-up.
Handle overflow calls and after-hours inquiries so no opportunities are missed.
Key Features
Message Taking
Virtual receptionists take detailed messages for every important call.
Messages are structured around up to 5 essential data points for fast review and response.
Instant Message Delivery
Messages are delivered instantly via email so businesses can stay connected and responsive.
Instant delivery supports timely responses and higher customer satisfaction.
Human-to-Human Interaction
Every caller speaks to a real person instead of an automated system.
Virtual receptionists are trained to provide a personalized touch that addresses concerns and offers assistance.
Efficiency
Calls are answered promptly and messages are captured without disrupting core activities.
The service streamlines communication so business owners can focus on operations and revenue-generating work.
Personalized Support
Service is tailored to each business’s specific requirements and brand voice.
Virtual receptionists adapt to guidelines and tone, ensuring a seamless customer experience aligned with business values.
Benefits
Affordability
Low price of entry makes professional phone answering accessible to businesses of all sizes.
Enables SMBs to benefit from a virtual receptionist presence without the cost of in-house staff.
Enhanced Customer Experience
Prioritizes human connection to ensure callers always reach a real person.
Personalized interactions enhance the customer experience, build trust, and increase satisfaction.
Reliability
Consistent and reliable call handling with professionalism and accuracy.
Virtual receptionists represent each brand effectively, reinforcing reputation with every call.
Opportunity Capture
Prevents missed calls from becoming missed business opportunities.
Detailed messages sent instantly via email enable timely follow-up and maximized lead capture.
Service 2: Virtual Receptionist
Service Definition
Virtual Receptionist is a comprehensive reception solution that redefines business communication with professional live call answering, detailed message capture, and job booking. It is designed so that no message or detail is missed, collecting up to 10 details per call to fully qualify leads and support operations.
Target Customers
Service-based businesses such as HVAC, plumbing, and other service trades.
SMBs that see each call as a potential job or critical piece of information.
Companies seeking a branded, high-touch call experience that supports growth.
Core Functions
Professional live call answering that books jobs and builds trust.
Lead qualification, appointment scheduling, and urgent call transfers.
Tailored reception support that maintains a consistent branded voice.
Support for both standard and after-hours call coverage.
Key Features
24/7 Call Answering
Virtual receptionists are available 24/7 to answer calls with finesse.
Every interaction reflects the excellence of the client’s brand and protects business reputation.
Warm Call Transfers
Advanced call routing ensures seamless transfers to appropriate individuals or departments.
Warm transfers provide a more personalized and engaging experience compared to cold transfers, boosting satisfaction.
Detailed Message Taking
Collection of up to 10 details per call ensures no critical information is missed.
Messages are diligently captured to support accurate follow-up and decision-making.
Available 24/7
Virtual reception support is available around the clock, independent of time zones.
Businesses remain reachable at all times, even when internal staff are unavailable.
Qualify Leads
Receptionists are skilled in lead capture and qualification.
They identify potential leads, gather relevant information, and differentiate high-value opportunities from general inquiries.
Custom Call Scripts
Personalized call scripts are used for each business.
Every call maintains brand tone and addresses specific client needs and processes.
Flexibility
Capacity can be scaled up or down based on changing call volumes.
Supports rapid growth, seasonal fluctuations, or campaign spikes without new hiring or training.
Multilingual Proficiency
Virtual receptionists are fluent in French and Spanish.
Multilingual support is available during set hours Monday through Sunday from 9 am to 6 pm EST to better serve diverse or global clientele.
Surveys and Feedback
Receptionists can conduct customer surveys and capture feedback.
Businesses gain insights for informed decisions and service enhancements.
Service-Specific Features (from Overview)
24/7 live receptionists trained on client scripts.
Real-time appointment scheduling integrated into business workflows.
Ideal for service-based companies looking to win more business by never missing calls.
Benefits
Professional Live Call Answering
Builds trust by ensuring callers always reach a friendly, branded voice.
Helps businesses win more jobs by treating every call as an opportunity.
Job Booking and Lead Capture
Direct booking of jobs and appointments increases revenue opportunities.
Detailed information capture improves conversion and reduces back-and-forth communication.
Operational Scalability
Eliminates the need for full-time reception staff, reducing overhead.
Adjusts effortlessly to workload changes while maintaining professionalism and responsiveness.
Service 3: Virtual Secretary
Service Definition
Virtual Secretary is a comprehensive admin and communication support solution with CRM integration, designed to enhance responsiveness and streamline operations. It combines live call answering, appointment handling, and wide-ranging administrative tasks into a single, cost-effective service.
Target Customers
Process-heavy, service-based businesses with significant administrative and communication demands.
Growing businesses that need complete operational support without hiring full-time staff.
Home service providers requiring structured call handling and organized back-office support.
Core Functions
Handle calls, appointments, and customer interactions cost-effectively.
Provide in-depth admin support linked to CRM and day-to-day operations.
Organize communications across phone, email, and other channels.
Key Features
Cost-Effective Efficiency
Eliminates expenses tied to hiring, training, and retaining on-site staff.
Delivers professional support tailored to business needs, boosting productivity without high overhead.
Scalability
Service plans can be adjusted as the business expands or call volume increases.
Ensures communication demands are met while maintaining high service quality.
Professional Representation
Calls are handled using the business name, custom scripts, and strong customer service.
Creates a positive caller experience and builds trust while maintaining a consistent brand image.
Customized Support
Virtual Secretaries provide assistance tailored to the unique needs of home service businesses and their customers.
Ensures both the business and its clients receive targeted help specific to their situations.
Enhanced Customer Service
Customer inquiries are resolved promptly and professionally.
Quick responses foster a seamless customer experience and higher satisfaction.
Streamlined Operations
Manages phone calls, emails, and other admin duties to improve operational flow.
Helps home service providers avoid bottlenecks and maintain organized processes.
Appointment Scheduling
Uses the business’s own software to handle appointment booking.
Reduces errors and ensures timely service delivery for home service businesses.
Improved Efficiency
Offloads call handling and admin tasks from internal staff.
Businesses can focus more on core activities that generate revenue and growth.
CRM Integration (from overview)
Integrates with CRM systems to centralize customer information and interactions.
Supports accurate records, coordinated communication, and better decision-making.
Benefits
End-to-End Administrative Support
Combines call answering, email organization, data entry, and scheduling in one solution.
Relieves internal teams of routine tasks that consume time and resources.
Always-On Availability
Virtual Secretaries are ready to help customers 24/7.
Ensures businesses remain responsive day or night, minimizing missed opportunities.
Operational Reliability for Process-Heavy Businesses
Ideal for businesses with complex processes and high communication needs.
Ensures consistent handling of workflows without the complexity of managing an internal administrative team.
Service 4: Virtual Assistants
Service Definition
Virtual Assistants are dedicated remote professionals that provide flexible support across administrative, research, customer service, and project-based tasks. This service is designed to revolutionize productivity through seamless administrative help and enhanced efficiency.
Target Customers
Individuals, startups, and established corporations needing scalable remote assistance.
Service-based businesses that want full control over custom tasks and workflows.
SMBs requiring extended help with research, outreach, and client-facing processes.
Core Functions
Deliver dedicated support for custom tasks and projects.
Conduct research, customer support, follow-ups, and special projects.
Adapt workflows to the client’s specific operations and goals.
Key Features
Dedicated Support and Custom Workflows
Virtual Assistants offer full control over tasks and workflows.
Support includes research, customer support, follow-ups, and special projects fully adapted to client needs.
Project and Process Support
Assistants handle market analysis and client onboarding tasks.
They manage research, data entry, outreach campaigns, customer follow-ups, satisfaction checks, and fully custom workflows as required.
Cost-Effective Solutions
Optimize workforce structure by reducing overhead related to full-time employees.
Clients pay only for the services required, scaling efforts as needed.
Enhanced Productivity
Time-consuming activities such as scheduling, research, and admin work are delegated.
Clients can focus on core business functions that drive growth and profitability.
Processes and Workflows Optimization
Virtual Assistants help identify bottlenecks in operations.
They implement best practices in task management, communication, and project execution for a more organized environment.
Cost Savings
Reduce operational costs like benefits, office space, and equipment associated with full-time staff.
Enables more effective resource allocation across the organization.
Streamlined Communication
Assistants manage messages, coordinate schedules, and keep stakeholders informed.
Improved communication leads to better collaboration and organized workflows.
Increased Productivity (Reinforced)
Delegating routine tasks frees time for high-priority projects and strategic initiatives.
Supports business growth without being constrained by administrative duties.
24/7 Availability
Many virtual assistants offer flexible hours, including outside standard business times.
Beneficial for businesses operating across time zones or needing after-hours support.
Flexibility and Scalability
Services can be scaled up or down as business demands change.
Ensures the right level of assistance at all times without rigid staffing structures.
Enhanced Customer Satisfaction
By handling customer inquiries and support tasks, Virtual Assistants help deliver quicker responses.
Faster, more attentive service improves satisfaction, loyalty, and word-of-mouth.
Benefits
Revolutionized Productivity
Provides a new era of seamless administrative support for higher efficiency.
Suitable for solo professionals, growing startups, and large corporations alike.
Customizable and Strategic Support
Aligns assistance with business priorities, campaigns, and long-term initiatives.
Turns administrative support into a strategic asset rather than a fixed cost.
Service Differentiation Summary
Service | Primary Focus | Details Captured per Call | Ideal Customers | Key Strengths |
|---|---|---|---|---|
Message Assistant | Basic answering & message taking | Up to 5 details | Busy SMBs & home services needing low-cost coverage | Low-cost, instant email delivery, human interaction, reliability |
Virtual Receptionist | Live call answering & bookings | Up to 10 details | Service-based businesses (HVAC, plumbing, etc.) | 24/7 live answer, lead qualification, bookings, warm transfers |
Virtual Secretary | Admin + call handling with CRM | Not detail-limited; process-based | Process-heavy, growing service businesses and home services | CRM integration, full admin support, scheduling, 24/7 availability |
Virtual Assistants | Dedicated custom tasks & workflows | Task-based, not call-limited | Individuals, startups, corporations, service businesses | Flexible staffing, process optimization, projects and research |
Each service is designed to meet different stages of business maturity and operational complexity, from simple call capture to fully integrated administrative support.
Features Index
This section consolidates all listed capabilities mentioned across the services and company overview.
Call Handling & Communication
24/7 virtual support services.
Professional live answering and live call handling.
Call answering services and virtual receptionists.
Overflow call support for busy or peak times.
After-hours support for inquiries outside standard hours.
Smart call handling that captures every client inquiry.
Phone answering and message-taking with up to 5 details (Message Assistant).
Reception services collecting up to 10 details per call (Virtual Receptionist).
Instant message delivery via email.
Warm call transfers using advanced call routing.
Detailed message taking and preservation of crucial details.
Human-to-human interaction for every caller.
Multilingual proficiency in French and Spanish during set hours (9 am to 6 pm EST, Monday–Sunday).
24/7 availability across multiple services, ensuring no missed calls.
Lead Management & Bookings
Lead capture and qualification by trained receptionists.
Job booking and appointment scheduling through live call handling.
Real-time appointment scheduling using client scripts and tools.
Surveys and feedback collection to inform business improvements.
Opportunity capture by ensuring no call goes unanswered.
Administrative & Back-Office Support
Comprehensive admin support (Virtual Secretary).
Email triage and management.
Data entry and document preparation.
Calendar management and appointment scheduling using client software.
Organization of phone calls, emails, and other admin duties.
Support for research, data entry, and time-consuming back-office tasks.
Outreach campaigns, customer follow-ups, and satisfaction checks.
Support for special projects, market analysis, and client onboarding.
Technology & Integrations
CRM integration for Virtual Secretary and broader solutions.
Partnerships with leading CRM and telephony providers.
Call handling technology that keeps businesses competitive.
Real-time booking synchronization through integrated systems.
Operational & Business Benefits
Cost-effective solutions across Message Assistant, Virtual Secretary, and Virtual Assistants.
Reduced overhead versus hiring full-time staff.
Scalability to adjust to growth, seasonal changes, and campaign spikes.
Improved efficiency and streamlined operations for SMBs and home services.
Professional representation using business names and custom scripts.
Personalized support aligned with brand voice and customer expectations.
Enhanced customer experience and satisfaction through responsive human interaction.
Increased productivity by offloading routine and administrative tasks.
Flexibility in hours and service scope to fit varied business needs.
Ideal Customer Profiles
SMBs and Home Services
Need reliable, 24/7 call coverage without building a full internal team.
Operate in fields like HVAC, plumbing, and other service-based industries.
Require booking, scheduling, and lead capture directly from inbound calls.
Process-Heavy Service Businesses
Depend on structured workflows, CRM records, and consistent admin support.
Benefit from Virtual Secretary services with CRM integration and full back-office coverage.
Need help with organizing communication across calls, email, and scheduling tools.
Growth-Oriented Businesses & Professionals
Individuals, startups, and established corporations requiring flexible staffing.
Organizations wanting to delegate research, outreach, and administrative work.
Businesses aiming to improve productivity, reduce overhead, and focus on core strategy.
Positioning Statement
24H Virtual positions itself as a specialized partner for SMBs and home service businesses across the US and Canada, offering layered virtual support services that evolve with business growth. By combining trusted performance metrics, strong technology partnerships, and tailored service tiers—from Message Assistant to dedicated Virtual Assistants—24H Virtual ensures that every call, task, and workflow contributes directly to higher bookings, smoother operations, and sustained customer satisfaction.