24H Virtual offers flexible, multi-tiered pricing for its virtual support services, starting from $89/month for Message Assistant up to custom high-volume packages, with dedicated Virtual Assistants priced by commitment level and location. Pricing is structured around minute-based plans for core services, scalable add-ons, and à la carte features to fit SMBs and home services without in-house hiring costs.
Pricing Overview
24H Virtual's pricing simplifies business communication with affordable, customizable plans across four services: Message Assistant, Virtual Receptionist, Virtual Secretary, and Virtual Assistants. Plans are minute-based for call handling (with 14-hour daily coverage standard across all time zones Monday through Sunday), featuring base pricing for included minutes and overage rates for excess usage. All services include waived setup fees, professional agents, custom call scripts, and 24/7 availability options.
Key Pricing Principles
Scalable and Multi-Tiered: Choose entry-level for basic needs or top-tier for full integration; scale minutes up or down.
Cost-Effective: Eliminates salaries, benefits, and training costs of in-house receptionists.
Flexible Add-Ons: Toll-free numbers, extra minutes, and features like IVR are available à la carte.
Transparency: Detailed comparisons ensure businesses select the exact fit.
Customization: Tailor plans to business growth, with custom packages for high-volume users.
Message Assistant Pricing
Message Assistant is the entry-level service for efficient call answering and message taking, collecting up to 5 details per call. It supports only basic questions, with no CRM integration. Coverage includes Virtual 7 (Monday–Sunday, all time zones, 14-hour daily standard, after-hours available).
Base Minute Packages
Minutes | Base Pricing | Overage Rate |
|---|---|---|
50 | $89 | $1.75/min |
100 | $149 | $1.75/min |
250 | $349 | $1.75/min |
500 | $649 | $1.75/min |
750 | $949 | $1.75/min |
1000 | $1,249 | $1.75/min |
1250 | $1,549 | $1.75/min |
1500 | $1,849 | $1.75/min |
2000 | $2,449 | $1.75/min |
2500 | $2,949 | $1.75/min |
5000 | $5,749 | $1.75/min |
Higher Volume | Custom Package | Custom |
Starting From: $89 per month.
Included Features (Standard)
Call Scripts: Standard
Call Flow: Standard
Collect Caller Information: Max 5 details
Local Number: 1 included
Custom Hold Music: No
Cold/Warm Transfers: No
Custom Hold Messages: No
Custom Hold Advertising: No
Caller Call Back Option: No
FAQ Integration: No
Use Client Website: No
Appointment Scheduling: No
Use Client CRM: No
Calendar Management: No
Knowledge Base Integration: No
24/7 Coverage: On Request
CRM/Software Training: Not Available
Voicemail to Email: $5
Add-On Pricing
Add-On | Price |
|---|---|
Additional Numbers | $5/month |
Toll Free Numbers | $10/month |
Vanity Numbers | $15/month |
IVR - 500 Minutes Monthly | $25/month |
Set Up Fee | Waived |
Virtual Receptionist Pricing
Virtual Receptionist provides detailed call answering, message taking, and transfers, collecting up to 10 details per call. It includes advanced features for professional presence. Coverage matches Message Assistant (Virtual 7, 14-hour daily, after-hours).
Base Minute Packages
Minutes | Base Pricing | Overage Rate |
|---|---|---|
50 | $149 | $2.00/min |
100 | $249 | $2.00/min |
250 | $499 | $2.00/min |
500 | $799 | $2.00/min |
750 | $1,199 | $2.00/min |
1000 | $1,499 | $2.00/min |
1250 | $1,799 | $2.00/min |
1500 | $2,199 | $2.00/min |
2000 | $2,799 | $2.00/min |
2500 | $3,299 | $2.00/min |
5000 | $6,499 | $2.00/min |
Higher Volume | Custom Package | Custom |
Starting From: $149 per month.
Included Features (Customized)
Call Scripts: Customized
Call Flow: Customized
Collect Caller Information: Max 10 details
Local Number: 1 included
Custom Hold Music: Yes
Cold/Warm Transfers: Yes
Custom Hold Messages: Yes
Custom Hold Advertising: Yes
Caller Call Back Option: Yes
FAQ Integration: Yes
Use Client Website: Yes
Appointment Scheduling: No
Use Client CRM: No
Calendar Management: No
Knowledge Base Integration: No
24/7 Coverage: On Request
CRM/Software Training: Not Available
Voicemail to Email: $5
Add-On Pricing
Same as Message Assistant:
Additional Numbers: $5/month
Toll Free Numbers: $10/month
Vanity Numbers: $15/month
IVR - 500 Minutes Monthly: $25/month
Set Up Fee: Waived
Virtual Secretary Pricing
Virtual Secretary is the top-tier service for complete phone management, with unlimited details, third-party software integration, agent training, appointment scheduling, and CRM support. Coverage matches prior services.
Base Minute Packages
Minutes | Base Pricing | Overage Rate |
|---|---|---|
50 | $199 | $2.50/min |
100 | $299 | $2.50/min |
250 | $699 | $2.50/min |
500 | $1,299 | $2.50/min |
750 | $1,799 | $2.50/min |
1000 | $1,999 | $2.50/min |
1250 | $2,299 | $2.50/min |
1500 | $2,599 | $2.50/min |
2000 | $3,199 | $2.50/min |
2500 | $3,799 | $2.50/min |
5000 | $7,499 | $2.50/min |
Higher Volume | Custom Package | Custom |
Starting From: $199 per month.
Included Features (Customized)
All Virtual Receptionist features, plus:
Appointment Scheduling: Yes
Use Client CRM: Yes
Calendar Management: Yes
Knowledge Base Integration: Yes
24/7 Coverage: On Request
CRM/Software Training: On Request ($500 one-time)
Voicemail to Email: $5
Add-On Pricing
Add-On | Price |
|---|---|
Additional Numbers | $5/month |
Toll Free Numbers | $10/month |
Vanity Numbers | $7/month |
IVR - 500 Minutes Monthly | $25/month |
CRM/Software Training | $500 one-time |
Set Up Fee | Waived |
Virtual Assistants Pricing
Virtual Assistants provide dedicated remote support (full administrative tasks, custom workflows) priced by commitment and location (Offshore, Nearshore, Onshore). Prices are starting rates and may increase based on specialization requirements.
Commitment-Based Pricing
Location | Full Time (40 hrs/week) | Part Time (20 hrs/week) | Hourly |
|---|---|---|---|
Offshore | $1,899+ | $999+ | $14.00 |
Nearshore | $2,499+ | $1,299+ | $18.00 |
Onshore | $4,899+ | $2,499+ | $32.00 |
Notes:
Flexible scaling based on hours and needs
Ideal for research, outreach, and specialized projects
Custom quotes for high-specialization roles
Service Comparison Table
Feature | Message Assistant | Virtual Receptionist | Virtual Secretary |
|---|---|---|---|
Starting Price | $89/mo | $149/mo | $199/mo |
Max Caller Details | 5 | 10 | Unlimited |
Call Scripts | Standard | Customized | Customized |
Transfers | No | Yes (Cold/Warm) | Yes |
Hold Music/Messages | No | Yes | Yes |
FAQ/Website Integration | No | Yes | Yes |
Appointment Scheduling | No | No | Yes |
CRM/Calendar | No | No | Yes |
Training Fee | N/A | N/A | $500 one-time |
Overage Rate | $1.75/min | $2.00/min | $2.50/min |
Why Choose 24H Virtual Pricing
Cost Effective: À la carte builds save on in-house receptionist expenses (salaries, benefits, training).
Efficiency: Outsource calls to focus on core activities, boosting productivity and customer experience.
Flexibility: Multi-tiered plans scale with business needs; easy upgrades/downgrades.
Customization: Select features for a tailored solution matching exact requirements.
Professionalism: Trained agents deliver friendly, high-quality interactions.
Reliability: Consistent service ensures dependable call handling and business representation.
All plans include waived setup fees and support for toll-free/local numbers, with custom options for high-volume or specialized needs. Contact for personalized quotes.